So I’ve been busy working on developing our latest product. We’re calling it Xem or the Xem Device (pron Zem). Xem is the Vietnamese word for “see” or “watch” and Xem is a device designed to watch your network (now it makes more sense eh?). Xem is a low power, green device which is self […]
Unlike Count Dracula, NAT has a reflection
There’s this neat thing called NAT or Network Address Translation. It’s what makes your public address on your cable or DSL modem separate from your internal 192.168.0.x IP address. NAT allows your cable modem to be treated as a router. It acts like a built in firewall. Lots of good things can come from NAT. […]
When the customer is down, what do we check first?
Obviously time is of essence when the customer is down. Assuming both Data and Voice services aren’t functioning, restoring service can take from minutes to painstaking hours! We typically can isolate the causes of outages in minutes, partly because of our ability to have good visibility into the inner workings of the system. We use […]
What happens when your IT guy quits?
With apologies to the ladies in IT, it’s a pain to many companies when the person who is designated with keeping up with your networking and computer systems takes another job. Consider the following case where a customer contacted us concerned that their IT person was able to remotely access their network. Labor Performed: Squid […]
Moving your office? Don’t forget your telephones!
If you think that moving your telephone system is going to be quick you might be right, or, you may be in for a big surprise. A typical telephone system move can take a full business day but it takes MUCH longer to move your service. If you are on AT&T for instance, you should […]
