When the customer is down, what do we check first?

When the customer is down, what do we check first?

Obviously time is of essence when the customer is down. Assuming both Data and Voice services aren’t functioning, restoring service can take from minutes to painstaking hours! We typically can isolate the causes of outages in minutes, partly because of our ability to have good visibility into the inner workings of the system. We useRead more about When the customer is down, what do we check first?[…]